IAIA - Institute of American Indian Arts

What IT Supports

Technology is complicated. At IAIA, our technology environment has many moving parts. The IT department is responsible for making sure that many of those parts operate properly so we can meet our educational and business goals. Other parts of IAIA also use technology and finding out where to get support can be confusing.

Below you will see a listing of tasks supported by IT. The list also tries to make it clear what IT does not support. Following the IT list are lists of what is supported by Distance Education and Academic Technology and by the Office of Institutional Research (Empower).

  • Computer Hardware and Software for Faculty, Staff, and Students
    • New computer setup
      • Every IAIA-owned system must be pre-approved and processed through IT
      • Includes all desktop systems, laptops, printers, scanners, and tablet devices
      • If it is going on the network or attaching to something on the network, IT must approve the purchase in advance
    • Installation of approved software on systems
      • Includes the operating system, office tools, virus protection, and any software deemed necessary to perform their job function or deemed necessary by their supervisor—which must be purchased by the department. [See the list of software supported by IT at the bottom of this page.]
    • Upgrading of system hardware and software when necessary
      • e.g., additional memory, internal or external disc drives, and so on. Upgrade materials are to be purchased by the department.
    • Printer (local and network) installation and support
      • Does not include ordering and installation of consumable supplies such as ink, toner, and paper
    • Scanners (local and network) installation and support
  • Network accounts (the accounts that give you access to things like shared drives and email and certain applications)
    • Creation of accounts (includes setting and changing permissions)
    • Troubleshooting of login errors
    • Resetting of password
  • Communications networks
    • All communications infrastructure
      • Includes switches, routers, cabling, firewalls, virus protection, and so on
    • Wireless and wired connection setup
    • Monitoring network usage
      • IAIA blocks inappropriate or risky sites, forbids certain protocols such as P2P, and reserves the right to examine all network traffic
    • Troubleshooting of problems with connectivity for desktops, laptops, and tablet device
  • IAIA Email
    • Account setup – Every person employed by IAIA and every student taking classes for credit is required to have an IAIA email address.
    • Client setup
      • For supported clients only; we support Outlook (PC & Mac), Outlook Web Access (OWA), and the built-in Macintosh email client
    • Resetting of passwords
    • Troubleshooting issues
    • Operation and maintenance of the Exchange email server
    • Backup of email system and data
  • Classroom support
    • IT supports systems in all classrooms with the exception of
      • Olive Room
      • Gold Room
      • Mac Labs 1 and 2 (Rooms 123 and 126 in the Science and Technology building)
      • Distance Learning 1 and Distance Learning 2 (Rooms 114 and 117 in the CLE building)
      • The above systems are supported by Academic Technology
  • Studio and classroom digital projectors
    • IT will support A/V when it is needed for activities which are primarily related to academics
      • See the email titled “Audio/Visual Support From IT and Facilities” sent on 03/26/2012 for details
    • Classroom and studio support requests should be made to support@iaia.edu
    • Insure that equipment is working properly
    • Help you connect your laptop or memory device to the classroom or studio system
    • IT does not loan projectors or sound equipment
  • Empower (the Student Information System)
    • Empower server hardware operation
    • Empower server hardware and software updates
    • Empower data backup
    • Empower client installation and troubleshooting but not use of Empower
    • Primary user support for Empower comes from the Office of Institutional Research
  • Financial Edge and Raiser’s Edge (the systems we use for accounting and fundraising and Museum membership)
    • Blackbaud server operation
    • Blackbaud server hardware and software updates
    • Blackbaud data backup
    • Blackbaud client installation and troubleshooting but not use of Raiser’s Edge or Financial Edge
    • Primary user support for Financial Edge and Raiser’s Edge comes from Finance and Administration
  • CounterPoint (the museum store inventory and sales system)
    • CounterPoint server operation
    • CounterPoint server hardware and software updates
    • Counterpoint data backup
    • Primary user support for CounterPoint comes from CenterStage and Museum Store staff
  • EMS (the event management, reservation, and calendar software
    • EMS server operation
    • EMS server hardware and software updates
    • EMS data backup
    • Primary user support for EMS comes from Dean Evans Associates and Phil Cooney in Facilities
  • Library
    • Libros client installation and troubleshooting
  • Student Help Desk
    • New computer setup.
    • Only for new systems purchased by the student for initial setup. Limit 2 systems per school year.
    • Installation of approved software on systems (i.e., virus protection, office suites purchased by the student)
    • Upgrading of system hardware and software when necessary.
      • All upgrade materials to be supplied by the student
    • Printer (local and network) installation and support
      • Does not include ordering and installation of consumable supplies such as ink, toner, and paper
    • IT does not support iTunes or equivalent software, gaming software, or gaming system
  • VPN (virtual private networks allow users to access shared drives and resources from remote locations)
    • Account setup (you must have permission to get VPN access; consult IT)
    • Client installation and troubleshooting
  • Mobile phone support (for faculty and staff only)
    • IAIA email account setup (we will help you connect your device to the IAIA email system)
    • IAIA wireless connectivity (we will help you connect your device to the IAIA campus wireless network)
    • IT will not help you install or troubleshoot any apps
    • IT will not help you learn how to use your device
  • Academic lab hardware support
    • Support for hardware related issues
    • Support for software and system use will come from the lab monitors
  • IAIA Website (www.iaia.edu)
    • Backup of all website data
    • Website server operation is managed by Intermedia
    • Website server hardware and software updates are handled by Intermedia
    • IT does no page creation or updates for the general website
    • Primary support for the website comes from Institutional Advancement
  • Purchasing
    • IT will help you determine hardware and software specifications and get a quote for your PO
    • Purchases of desktops, laptops, printers, scanners, and tablet devices must be approved by the CIO. Use the Purchase Authorization formon IT’s CampusNet page to fill out and send the request.
      • Every IAIA-owned system must be pre-approved and processed through IT
      • Includes all desktop systems, laptops, printers, scanners, and tablet devices
      • If it is going on the network or attaching to something on the network, IT must approve the purchase in advance
    • Receive new hardware and software
    • Inventory management
    • Initial setup and configuration
    • Delivery of new system

You can reach IT most effectively at Support@iaia.edu. That email account creates messages that are seen by all IT staff. Contact Bert Early (424-2324) or Brian Halona (424-5700) for emergency or last minute IT-related problems.

The Academic Technology department supports:

  • Blackboard
  • Blackboard user accounts
  • Blackboard user training and support
  • Specialized equipment in the distance learning classrooms in the CLE
  • Software and system usage in the Academic lab
  • Classroom system support in the Olive and Gold classrooms (Library building) and Mac Labs 1 and 2 (Science and Technology)
  • Digital Dome
  • ePortfolio
  • Specialized Equipment Checkout (details to follow)

The Office of Institutional Research does most of the support for Empower:

  • Empower User accounts
  • Empower client user training and support
  • Empower web user (portal) training and support
  • Institutional Research support

IT Software Support

IT supports the following software packages.  In most cases, “support” is limited to installation and operational support.  We cannot train or support specific application functionality in most cases.

  • Microsoft Office suite—Installation only
  • Symantec security
  • AVG—anti-virus for student use
  • Deep Freeze (protects your computer by freezing its desired configuration, which prevents unwelcome or unwanted changes made while in-session from sticking. With a simple restore-to-reboot, your system integrity is maintained helping your machines to run smoothly and efficiently giving you more up-time and boosting user productivity)
  • Financial Edge and Raiser’s Edge—Installation and error troubleshooting
  • Empower—Client Installation only
  • Paychex Preview—Installation and error troubleshooting
  • Browsers: Internet Explorer v8 and v9, FireFox, Chrome
  • Adobe products—Installation only
  • Network printer connectivity software—Installation only
  • Quick books and Quicken—Installation only
  • FileMaker Pro—Installations and operational error troubleshooting (Museum Data Solutions only)
  • EdExpress/connect—Installation only (The EDExpress software is a PC application that processes, packages and manages Title IV student financial aid records. The U.S. Department of Education (ED) provides EDExpress to post-secondary educational institutions that participate in its Electronic Data Exchange (EDE) process.)
  • VMware (for dual boot Mac systems)
  • Parallels (for dual boot Mac systems)
  • Libros client—Installation only